Vehicle tracking not accurate or not working?
What to do when you can't track the bus
With live tracking, both the account holder and followers can see exactly where the bus is while it’s on the move. This helps parents and guardians know when the bus will reach their child’s stop. Sometimes you may experience that tracking is showing some inaccuracies, for example -
- The vehicle is showing somewhere else
- The button to open tracking is disabled
- The vehicle location can't be displayed on the tracking when I click the link
Our team track all journeys very closely and is alerted when we need to follow up with the driver/operator to understand the root cause.
Here are some reasons why this might be happening and what to do about it.
The driver hasn't started the trip in the driver app
Drivers are required to start the journey when they leave the depot, so the availability of the vehicle tracking will vary based on the distance they have to drive.
If they forget to start the trip 30 minutes before the first pickup, our team will have already been alerted, and we will contact the driver and operator to rectify the issue.
The driver is driving through an area of low signal
When the driver goes through an area of low signal, which is quite common in some regions, we will momentarily lose the ability to track the driver. Tracking will resume as soon as their device gets back online.
Why can’t I see live tracking for the bus on my App?
If you are the account holder, please check that you have the latest version of the Zeelo app installed. We recommend you turn on automated app updates in your phone settings to ensure your Zeelo app is always the most up-to-date version. Tracking is only available while the trip is happening and retrospectively.