Assistance
What to do if you need assistance (Lost property, Accessibility, Support)
- What to do if I need some accessibility assistance?
- Lost property - I've left an item on a bus
- What to do if the website or app is not working
Getting started with Zeelo
How to find and start using your transportation program
- How to find my Workplace or School booking page?
- How to find my nearest pickup stop before getting a pass
- Where can I check the timetable / schedule for my Workplace, School or College?
- A guide to getting a pass and booking your first trip
Day of travel
Vehicle tracking, alerts, boarding the shuttle
- What time do I need to be at my stop?
- How to locate where I will be picked up?
- What to expect on the day of travel?
Payments & refunds
Payment options, refunds policy & troubleshooting
- What payment options are available on my service? Can I pay monthly?
- How to use a promo code
- Commute refunds policy
- Refunds policy for severe service delays and no-shows
Managing my account
How to edit your Zeelo account details
- I can't log in to my account
- Change my account details & password
- I created an account using the wrong email and/or phone number
- Delete my Zeelo account. I don't need to use Zeelo anymore / you have accidentally opened two Zeelo accounts