Zeelo

Everything You Should Know Before the Academic Year Commences — All the App Features and Essential Information You Will Need, Right Here

Getting Started - Schools

Buy more credits purchase and new pass or book a seat

How do I purchase a pass/book a seat -  Schools

What is Zeelo's School refund policy?

You can spread the cost with monthly payments

How to set up a Direct Debit - Schools

Switch Direction of Travel - Schools

Book rides for a week more quickly, how to book onto services, repeat bookings

Can I book the same journey on different days? - Schools

You should change or cancel your booking so that the driver knows not to expect your child today.

My child is sick and won’t use the bus today. What do I need to do? - Schools

How do I cancel/move a ride? - Schools

Can I change my pickup stop?- Schools

How do I use a promo code? - Schools

How to Track Your Vehicle - Schools

What to do if the tracking button is disabled

Why is my vehicle tracking not working? Schools

How long is a Ride Bundle valid for? - Schools

Trip happening today assistance - Schools

When do you release dates for my Travel Pass?

How far in advance can I book onto rides from within my Travel Pass? - Schools

I can't find a stop near me, can I suggest a new one? - Schools

This feature provides riders with real-time access to bus schedules and live vehicle tracking.

Scan to Board Tracking - Schools

How to select the stop and destination I want

How do I choose my stop and destination when booking - Schools

As a parent, you can manage the bookings for 1 or several children from your Zeelo account

How to book on behalf of my child? - Schools

How do I cancel or change a booking? -  Schools

When purchasing a Travel Pass or a Ride bundle, a pick-up & drop-off stop are set by default.

Changing my default pickup stop - Schools

Everything you need to know about the Auto Top-up feature

Ride bundle: Automatically topping-up my ride credits - Schools

This article explains how One way travel passes work

One way travel passes - Schools

This article explains how you can access your employer or school program to start using it.

How to find my School program

Your receipt will be emailed to your registered email address upon purchase.

How do I get a receipt? - Schools

How will I know when my Zeelo is at the stop? What will my coach look like?

What time do I need to be at my stop? - Schools

I am unable to access the ticket what should I do? - Schools

Using the "Follow my ride" feature to get updates about your child's trip to school

Follow my Ride - Schools

I need some accessibility assistance - Schools

Help! My bus is running late - Schools

How can I receive notifications & alerts about my trip? - Schools

How do I change my account details/password - Schools

What do I need to board the bus? - Schools

This article explains how you can book your seat on the bus.

How do I book/cancel rides - Schools

Having trouble with my direct debit payment - Schools

There are a few different options available to choose from

What payment options does Zeelo offer? - Schools

There are a few different flexible pass types on offer

What pass types can I choose from? - Schools

We’re here to help! Whether you have a general question or something more urgent, we've made it easy for you to get the support you need.

Who can I speak to for any urgent/non-urgent assistance? - Schools

I can't book on a trip - Schools

View the booking page to see all the travel information before getting a pass or ticket

How to get information on my School/College before getting a pass - Schools

Troubleshooting Payment Issues and How to Resolve Them

I can't complete my payment - Schools

How to share the booked rides and passes with your child for school

My child cannot find their boarding pass - Schools

Here's how to tell us what you think of your experience using Zeelo

Leaving feedback after a trip - Schools

Can I delete my Zeelo account? - Schools

Are you trying to get a Travel pass or a Ride bundle for a route that's already sold out? Here's what to do next.

Joining a waiting list when a route is sold out - Schools

How to locate where I will be picked up? - Schools

How to use a promo code - Schools

Dedicated information & FAQ,s for parents and guardians of children using the Home to School service

Zeelo for Schools: Safe, Reliable, Everyday Travel for Your Child

Zeelo Home Page

Find answers and get help from Intercom Support and Community Experts

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